All Systems Operational

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Welcome to the heyPatient Service Status page.

For incident and service requests please use our service portal: https://heypatient.atlassian.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
heyPatient online services (PROD) Operational
90 days ago
99.98 % uptime
Today
Web Anmeldung Operational
90 days ago
99.96 % uptime
Today
eMail/SMS Service Operational
90 days ago
99.96 % uptime
Today
App (iOS) Operational
90 days ago
100.0 % uptime
Today
App (Android) Operational
90 days ago
100.0 % uptime
Today
FHIR - heyPatient API ? Operational
90 days ago
100.0 % uptime
Today
heyPortal - Management Portal Operational
90 days ago
100.0 % uptime
Today
SwissID Login Operational
90 days ago
99.94 % uptime
Today
heyPatient online services (Staging) Operational
90 days ago
100.0 % uptime
Today
heyPatient online services (TEST) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
App - SwissID login funktioniert nicht
Resolved - This incident has been resolved.
Nov 11, 11:49 CET
Investigating - Dear partner,



We are currently facing a network issue and our technicians are working on it with the highest priority.



The SwissID Login is as well affected.



We will keep you posted and get back to you as soon as it works again.



Thanks for your understanding.

Marco Ramirez
Customer Service Manager

+41 43 811 06 29
+41 76 540 40 65
marco.ramirez@swisssign.com

SwissSign AG
Sägereistrasse 25
Postfach
CH-8152 Glattbrugg
Nov 11, 10:43 CET
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Webanmeldung: Verifikations E-Mails werden nicht immer empfangen (E-Mail Block)
Resolved - This incident has been resolved.
Nov 7, 17:15 CET
Monitoring - Das Problem ist mit unserem Verifikationsprovider gelöst, wir überwachen es weiterhin um sicherzustellen, dass die Dienstleistung weiterhin gewährleistet ist und bei Endusern funktioniert
Nov 7, 12:17 CET
Investigating - Aktuell werden durch unseren E-Mail Verifikationsprovider verschickte Bestätigungsemails von bestimmten E-Mail Provider (beispielsweise Bluewin) als Spam geblockt, wir arbeiten an einer Lösung.
Da dies direkt durch die E-Mail Provider geblockt wird, sind die E-Mails dann auch nicht im SPAM Ordner ersichtlich.

Die Anzahl der blockierten E-Mails ging von einem Normalwert von ca 3.6% am 4.11., zu 26% am 06.11.
Nov 7, 09:26 CET
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