All Systems Operational

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Welcome to the heyPatient Service Status page.

For incident and service requests please use our service portal: https://heypatient.atlassian.net/servicedesk/customer/portals

heyPatient online services (PROD) Operational
90 days ago
100.0 % uptime
Today
Web Anmeldung Operational
90 days ago
100.0 % uptime
Today
Terminal Operational
90 days ago
100.0 % uptime
Today
eMail/SMS Service Operational
90 days ago
100.0 % uptime
Today
App (iOS) Operational
90 days ago
100.0 % uptime
Today
App (Android) Operational
90 days ago
100.0 % uptime
Today
FHIR - heyPatient API Operational
90 days ago
100.0 % uptime
Today
heyPortal - Management Portal Operational
90 days ago
100.0 % uptime
Today
SwissID Login Operational
90 days ago
100.0 % uptime
Today
Aufrufsystem (heyQueue) Operational
90 days ago
100.0 % uptime
Today
heyPatient online services (Staging) Operational
90 days ago
100.0 % uptime
Today
heyPatient online services (TEST) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

SwissID: Geplante Wartungsarbeiten Dec 10, 2025 08:00-10:00 CET

Geplantes SwissID Release 7.7.0 / Publication prévue de SwissID Release 7.7.0 / Planned SwissID Release 7.7.0
Pour la version française, veuillez voir ci-dessous
For the English version, see below.

Liebe Partner

Um die Stabilität und Performance unserer Systeme weiter zu optimieren, führen wir ein SwissID Release durch.
Die Verfügbarkeit der Services bleibt während des Releases in der Produktionsumgebung grundsätzlich gewährleistet.

Details:
• Der SwissID Release 7.9.0, ist auf unserer Sandbox/PreProd verfügbar.
• Geplanter Rollout auf die Produktionsumgebung: SwissID Release 7.9.0, 10.12.2025, 08:00–10:00 Uhr (MEZ)

Release Notes – Hauptinhalte:
• Mobile ID decommsion
• Farbliche Änderung des passkey teaser

Für Sie sind keine Anpassungen erforderlich.

Wir entschuldigen uns für mögliche Unannehmlichkeiten und danken Ihnen für Ihre Zusammenarbeit und Ihr Verständnis.

Freundliche Grüsse
Ihr SwissSign-Team
*** *** *** *** ***

Cher partenaire,
Afin d’optimiser encore davantage la stabilité et la performance de nos systèmes, nous procéderons à une nouvelle version de SwissID.
La disponibilité des services sera en principe assurée dans l’environnement de production pendant le déploiement. Toutefois, nous ne pouvons pas exclure de brèves perturbations de service.
Détails :
• SwissID Release 7.7.0 est déjà disponible sur Sandbox/PreProd.
• Déploiement prévu en production : SwissID Release 7.7.0, 10.12.2025, 08h00 – 10h00 (CET).

Release Notes – Points principaux :
• Décommissionnement de Mobile ID
• Changement de la couleur du teaser de passkey

Aucune action n’est requise de votre part.

Nous nous excusons pour les éventuels désagréments et vous remercions de votre coopération ainsi que de votre compréhension.

Cordialement,
Votre équipe SwissSign
*** *** *** *** ***

Dear Partner,
In order to further enhance the stability and performance of our systems, we will be carrying out a SwissID release.
Service availability will generally remain ensured in the production environment during the release. However, we cannot fully exclude the possibility of short service interruptions.
Details:
• SwissID Release 7.7.0 is already available on Sandbox/PreProd.
• Planned rollout to the production environment: SwissID Release 7.7.0, December 10, 2025, 08:00–10:00 (CET)

Release Notes – Key Updates:
• Mobile ID decommsion
• Changing the color of the passkey teaser

No action is required on your side.

We apologize for any inconvenience this may cause and thank you for your cooperation and understanding.

Kind regards,
Your SwissSign Team

Posted on Dec 06, 2025 - 08:45 CET
Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.